Ride Management Executive

About The Role:

We’re looking for a proactive and organized Ride Management Executive to oversee the day-to-day coordination of rides, manage bookings, and ensure smooth operations between customers and drivers. You’ll play a key role in delivering a premium experience to our clients by managing schedules, resolving issues, and ensuring timely rides.

Key Responsibilities:

• Coordinate daily bookings and ride schedules with drivers
• Communicate with customers regarding pickup times, delays, or changes
• Monitor live ride statuses and ensure punctuality
• Assign vehicles based on trip type, route, and availability
• Handle last-minute ride adjustments and customer queries
• Work closely with the dispatch and operations team to ensure smooth flow
• Maintain daily ride logs and performance reports

Requirements:

• Prior experience in fleet coordination, transport, or ride-hailing industry
• Strong communication skills in English and Arabic
• Calm under pressure and great problem-solving abilities
• Tech-savvy – comfortable using dispatch tools or CRM software
• Willingness to work in shifts, including weekends if needed

What We Offer:

• Competitive salary package
• Fast-paced and collaborative work environment
• Room to grow into operations or team management
• Transportation allowance and performance bonuses